Opperation & Maintainance

Our team of experts works directly with your organization to define your operations needs and provide you with the right skills for the right duration. When you decide to consider outsourcing, the following criteria come to mind as the most important drivers in making that choice:

• Focus on core business.
• Improve service level.
• Reduce cost.
• Reduce capital cost.
• Migrate to new technology.
• Gain process knowledge.

 Our Operations and maintenance programs are designed to build a lasting customer partnership through the delivery of a superior product and complete customer satisfaction.

 To ensure you are completely satisfied, we provide comprehensive operations and maintenance options for our products and solutions, to meet your unique requirements. Our O&M program service options include:

• Health Check – We provide you with highly skilled consultants to perform business and technical study for existing applications and business processes, as result of such study we deliver list of recommendations to improve and enhancement your core business and improve level of services.
• Software Updates – Upgrade, update and patches to existing application or solution.
• E-mail support - Support e-mails are received by our Customer Service staff and we pride ourselves on timely responses with personalized answers and solutions.
• Technical Documentation - Self-service access to an extensive set of technical documents, FAQs, hard copy manuals and software help files.
• Telephone Support - Customer Service will discuss and resolve your support issues from 8:30 am – 5:30 pm Saturday to Wednesday at our toll free phone number. After hours emergency availability can be accommodated for an additional fee.
• Training Courses - We offer comprehensive administrative and basic user training for your staff, new staff and refresher courses.